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Welcome to the Webb Ivory Help Section
Frequently Asked Questions
Can you ensure my privacy, or will my personal information be shared with other companies?
Can you ensure my privacy, or will my personal information be shared with other companies?We use information we collect about you to administer your account, promote goods and services to you and for market research purposes. You have the right to ask for a copy of the information we hold on you and to have any inaccuracies corrected. If you do not want us to share your details with third party companies, please contact us. For more information please refer to our privacy policy in the terms and conditions.
What is your Security Policy?You are protected by the Express Gifts Ltd security guarantee when you shop at www.webbivory.co.uk. We use industry standard security software to encrypt all of your personal information including name & address and account number, so that it cannot be read when the information is sent over the internet.
How do I order an item?As well as being able to place orders via the telephone or through the post, this site enables customers to place their orders online and also track their progress.
How do I personalise an item?Wherever you see this symbol
How do I pay for the orders I pass on to you?You will receive an invoice with your order telling you how much is owed and when to pay.
How long will it take for my order to be delivered and how much will it cost?With our standard delivery service you should receive your goods within 7 working days, but please allow up to 14 days before contacting the Careline on 0871 376 99 77. A limited number of products will take longer than 7 working days to be delivered, although these instances are highlighted next to the relevant items on the catalogue page. Orders are delivered to the address of the account holder unless an alternative delivery address is specified. If you would like your goods to be sent to a different address please ensure that you complete the 'Delivery Address' section on your order form, provide the details to the operator if ordering by telephone or amend the relevant section when ordering via the Internet (please note this does not apply to a new customer's initial order). Please view our delivery charge details.
How do I get my fundraising donations?Collect all the payments from your supporters when you deliver their orders. Payments are based on the 'You Pay' prices shown in the catalogue when you deliver their orders.
How do I order a copy of the latest catalogue?If you wish to order the latest copy or additional copies of the catalogue, click on Apply for a Catalogue and complete the relevant details.
How do I register with webbivory.co.uk?Registering with webbivory.co.uk is quick and easy, and will make your visits to us even more convenient. When you register with us you will be able to save important information such as your name and address details so you need enter these only once. All of this is stored on secure servers for complete safety. You may update any of this information as and when required by going to Your Account.
Can I check the balance on my account?If you are an existing customer, you may view your account on line including your outstanding balance. Go to Your Account.
Can I track the progress of my order?The contents of each parcel will be listed on screen and if required you may log on to our carrier's web site to track the progress of your delivery. Go to Track Order.
What is your returns policy?We will refund you, or replace most items provided they are returned to us within 21 days of receipt, in new condition and in their original packaging. To return goods, please complete a goods return form, which is on the back of your invoice, and send it with the item(s) to: Returns Department Alternatively, for larger items, please telephone the customer services Careline and we will arrange collection for you. Failure to produce a certificate of posting (from the post office) or a receipt (from the courier) should a parcel go astray will mean that we will not be able to credit your account accordingly. Please allow 21 days for your account to be credited with any returns (we reserve the right not to refund any item returned not in new condition or after the 21-day period). This does not affect your statutory rights. Personalised items are excluded from our 21-day return period, as is pre-recorded material, music and digital downloads, software and fragrances where the seal has been broken. Mobile phones are also non returnable if activated. For reasons of health and hygiene, earrings for pierced ears and body bars are also excluded from return. You may only return these items if faulty or damaged.
Do you accept international orders?We do not accept international orders at the moment. However we can accept orders sent from BFPO addresses.
What are Cookies?Cookies are tiny text files stored on your computer when you visit certain web pages. Webb Ivory uses cookies to keep track of what you have in your basket and to remember you when you return to our site. To shop at Webb Ivory you need to have all cookies enabled. Most computers are sold with 'cookies' enabled.
How do I unsubscribe from your mailing list?If you wish to be removed from our mailing list, please use the contact us form on this site to send details of your request. Please allow 28 days for your request to be actioned.
How do I update my details?You can amend your details online including your personal details, home address, e-mail and password by clicking on Your Account.
How can I contact you?If you have any comments or queries relating to any aspect of our product range or service go to contact us or send an e-mail to contact@webbivory.co.uk.
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Learn more >
next to an item, it means that the item can be personalised for free. When ordering a personalised item via 'Quickshop', first key in the full Item Reference number for that product. You will then be asked to enter the personalised details you require for that item in the boxes provided. Once complete you will be asked to check and re-confirm those details.
incur separate delivery charges. These are included in the "Price Each" shown in your basket. For information,
please refer to your catalogue/leaflet or the item details page on this site. To arrange for safe delivery of your goods you
will be asked to provide a daytime and evening (if different) contact telephone number when completing your order. Please
note, we do not deliver Heavy Goods to the Channel Islands.