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Welcome to the Webb Ivory Help Section

Terms and Conditions

Privacy, Cookies & Tracking Policy

(i) When you order we will ask for your name, e-mail address and delivery address. These details will enable us to process your order and contact you in the event of any queries. We will also ask for your telephone number, so that we can contact you urgently if necessary in the event of any problem with your order. We will communicate with you by e-mail, telephone or letter.

(ii) We may also use the information we hold to notify you occasionally about important changes to the web site, new Express Gifts Limited services and special offers. We may invite you to take part in market research. If you would rather not receive these notifications or invitations, please contact us or send an e-mail to contact@webbivory.co.uk.

(iii) When you enter a competition or prize draw, we will ask for your name, address and e-mail address so that we can administer the competition and notify the winners. We may also ask for further information for marketing purposes. You do not have to provide this information in order to enter the competition or prize draw.

(iv) Other carefully selected companies may also make further offers to you. If you do not wish to receive these offers, please contact us.

(v) You have the right to ask for a copy of the information we hold on you and to have any inaccuracies corrected.

(vi) We reserve the right to store shopping pattern data in order to provide a better service for our customers. We may occasionally use some of the information we hold for the purposes of testing our internal systems. Such testing is only carried out where necessary, and your information will be treated with the utmost care and respect.

(vii) By using our site you consent to the collection, retention and use of this information by Express Gifts Limited. Any changes to our privacy policy will be notified on this page.

Webb Ivory is a trading style of Express Gifts Ltd.
Registered Office: 2 Gregory Street, Hyde, Cheshire SK14 4TH
Registered Number 718151
VAT No. : 125688644
Express Gifts Limited is authorised and regulated by the Financial Conduct Authority.
Our customer service number is 0871 376 99 77.
Please use the contact us link to contact us securely or send an e-mail to contact@webbivory.co.uk.

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What are cookies, tracking beacons and pixels?

When you visit pages on our website, your web browser will store small files on your computer, smart phone device, etc. known as cookies. These are used to store information about your visit to the site.

Our website also uses tracking beacons / pixels. These are very small parts of the web page which work with cookies to send information to our business affiliates and analytical partners.

First party cookies - created and used by our website only.

Third party cookies - created and used by our business affiliates and analytical partners from within our site.

Session cookies – only last during your visit our site. They are deleted when your browser is closed. An example is for maintaining shopping basket content during your visit.

Permanent cookies – stored on your device after your visit. They are deleted when you delete cookies, or after their "expiry" date, which may vary from a few days to months depending on the usefulness of their information. An example we have is retrieving your shopping basket from a recent site visit.

"Flash^® cookies" – used to store similar information, but are not affected by the cookie settings on your web browser.

Why use cookies and tracking?

These help your site visit to run smoothly (e.g. remembering your shopping basket and account sign-in status), and help us understand how the website is performing. They also enable us and our business partners to carry out and measure the success of marketing campaigns, and place more relevant advertisements for our goods and services here and on other websites you visit.

What cookies and information is used, and by whom?

Please note – neither Webb Ivory nor our third parties will ever store or send any personally identifiable or sensitive information using cookies or tracking. You cannot be identified purely from this information.

First party or third party	Cookie details
Webb Ivory	Server session; shopping basket from previous visit; referring journey source; offer order code; account menu selection; mobile / main site preference; internal site tracking, conversion etc.; 'remember me' account login details and menu choice; logged in status; page view status;
Communicator Corp	Marketing email tracking
Google	Analytical data for site usage and performance; ad campaign tracking;

How do I control which cookies are used?

All web browsers have settings to control whether or not you accept cookies. Please see your browser's Help menu for details about these settings and how to delete cookies.

For the best browsing experience on our website, we recommend you allow / enable all cookies (first party and third party). Please note: if you disable first party cookies, our site will become unusable. If cookie permissions are allowed / enabled by your browser settings when using the site, we take this as your permission to use cookies as detailed in this policy.

For more information about cookies and how to control which cookies you allow, visit www.allaboutcookies.org/ new window.

More information about tracking, behavioural advertising, and your choices to opt in or out, is available on the following websites: Google privacy policy & opt-out [new window], www.youronlinechoices.com/uk/ new window.