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Welcome to the Webb Ivory Help Section
Terms and ConditionsCopyright(i) The contents of this site are the property of Express Gifts Limited or its suppliers, and are protected by UK and International copyright laws. These contents include but are not limited to the following : web site design, graphics, text, visual clips, audio clips, logos and button icons, including the selection and arrangement thereof.
(ii) Portions of this website may be copied electronically or printed in hard copy for the purpose of placing an order with webbivory.co.uk. Any other use of this website, without the prior written permission of Express Gifts Limited, is strictly prohibited. The following are therefore expressly forbidden unless written consent has been given by Express Gifts Limited : reproduction for any other purpose than those referred to above, modification, distribution, transmission, broadcast republication, downloading or uploading of any part of this website. ALL RIGHTS RESERVED.
Governing Law(i) Transactions between our customers and ourselves, which form the basis of a legal contract shall be governed by and interpreted in accordance with English law or Scottish law, as appropriate, and the English or Scottish courts, as appropriate, will have jurisdiction to resolve any disputes between the parties. top of page
Indemnity(i) You agree to indemnify Express Gifts Limited and its officers, agents, co-branders, subsidiaries, affiliates, or other partners and employees, against any claim or demand, including reasonable solicitors fees, made by any third party arising out of any content you submit, post to or transmit through this website. You also agree to indemnify Express Gifts Limited against any violation by you of these Terms and Conditions, or of any rights of any another person or entity. top of page
Disclaimers(i) Express Gifts Limited provides this website on an "as is" basis, to the fullest extent permitted by English law. (ii) Express Gifts Limited makes no representations or warranties of any kind, express or implied, with respect to this website or the information, content, materials or products contained within it. This includes, without limitation, warranties of merchantability and fitness for purpose.
(iii) Express Gifts Limited does not represent or warrant that the information contained within this website is accurate, complete or current. Prices and availability of products are subject to change without notice.
Privacy, Cookies & Tracking Policy
Security(i) You are protected by the Express Gifts Limited security guarantee when you shop at webbivory.co.uk. We use industry standard security software to encrypt all your personal information including name & address and account number, so that it cannot be read when the information is sent over the Internet. top of page
Guarantee(i) All products sold by Express Gifts Limited are guaranteed to be durable and reliable. Should any product you purchase from us prove to be unsatisfactory in use due to defective workmanship or faulty material, we will repair it, replace it with an equivalent product (if available), or give you a full refund. Your statutory rights are not affected. top of page
Deliveryi) With our standard delivery service (excluding personalised items), you should receive your goods within 3-7 days. Please allow 5-10 days for delivery of personalised items. Please note, some products will take longer than 7 days to be delivered, although these instances are highlighted next to the relevant items on the catalogue page. Orders are delivered to the address of the account holder unless an alternative delivery address is specified. If you would like your goods to be sent to a different address please ensure that you complete the 'Delivery Address' section (including full postcode) on your orderform, provide the details to the operator if ordering by telephone or amend the relevant section when ordering via the Internet (please note this does not apply to a new customer's initial order). From January 2013, postage and packaging will be charged at a fixed rate of £4.99 per order within mainland UK; £5.99 to N. Ireland, the Scottish Offshore Islands and specified remote parts of the Scottish Mainland (please contact the Careline for details); £7.50 to the Isle of Man, Channel Islands and Isles of Scilly.
(ii) Items marked with a heavy goods symbol
Returning Goods(i) If, upon delivery, goods are incorrect or damaged in any way please telephone our Careline 0871 376 99 77, where our staff will be available to advise you. In the unlikely event that you are not completely satisfied with any of our goods, you can return them within 21 days. To return goods, please complete a goods return form, which is on the back of your invoice, and send it with the item(s) to:
Returns Department (ii) For your own protection, we advise you to keep a posting receipt of any goods you return. Please allow 21 days for your account to be credited with any returns. (iii) Furniture & Larger Item Returns. For furniture and larger items, please telephone the customer services Careline 0871 376 99 77 where you will be advised on the returns procedure. Please ensure that due care and attention is taken when un-packing your furniture purchase. Returns will only be accepted in the original packaging within your 14 day approval period. (iv) Petrol Powered Lawnmowers. Please note that petrol products should never be transported with petrol inside. We are unable to accept a returned item containing petrol due to Health & Safety legislation. This does not affect your statutory rights. (v) Jewellery Returns. Telephone our Careline on 0871 376 99 77 where you will be advised on the returns procedure. Please use the Special Delivery post service for returning jewellery items with a value in excess of £50. (vi) Non Returnable Goods. Personalised items are excluded from our 21 working day return period, as is pre-recorded material, music and digital downloads, software and fragrances where the seal has been broken. Mobile phones are also non-returnable if activated. For reasons of health and hygiene, earrings for pierced ears and body bars are also excluded from return. You may only return these items if faulty or damaged. (vii) Swimwear Returns. For reasons of hygiene, we regret that we are not able to exchange or offer you a refund if you decide you no longer want swimwear which by their nature cannot be returned once they have been dispatched. Your statutory rights are not affected should the garments be faulty or damaged, however. top of page
Cancellation Rights(i) Purchases from Webb Ivory, are eligible for a cooling off period and customers are entitled to cancel an order in writing from the date of placing an order and up to 7 working days after receipt of the goods. However, all personalised items are exempt from cancellation, as is pre-recorded material, software and fragrances where the seal has been broken. Mobile phones are also exempt if activated as are earrings for pierced ears and body bars.
(ii) Where the price has already been paid in respect of any order cancelled during the cooling off period, we
will reimburse to you the full price of such cancelled order (including the price of returning the goods) within
30 days, provided you are not deemed to be at fault if the goods are returned damaged.
Substitutes(i) If we are unable to supply an item, a carefully selected alternative may be sent. If this alternative does not give full satisfaction then return it to us and all costs relating to that item will be refunded. top of page
Customer SatisfactionIf you have cause to make a complaint or cancellation about any of our products or services, please contact us, or put all the relevant details in an e-mail to contact@webbivory.co.uk, or telephone our Careline 0871 376 99 77. We undertake to deal with any complaints speedily and sympathetically. top of page
Data Protection(i) We will make searches about you at credit reference agencies who will supply us with credit information, as well as information from the Electoral Register. The agencies will record details of the search whether or not credit is granted. We may use credit-scoring methods to assess your application and to verify your identity. Credit searches and other information which is provided to us and/or the credit reference agencies, about you and those with whom you are linked financially may be used by us and other companies if credit decisions are made about you or other members of your household. This information may also be used for debtor tracing, fraud prevention, and the prevention of money laundering as well as the management of your account. (ii) Information held about you by the credit reference agencies may already be linked to records relating to people with whom you are linked financially. For the purposes of credit searching you may be treated as financially linked and you will be assessed with reference to any "associated" records. (iii) If we enter a credit agreement with you we will also supply details of your agreement with us to the credit reference agencies, as well as ongoing details of your account and how you manage it. If you do not repay on time or in full we will tell the credit reference agencies who will record details of the debt. All this information will be seen by other organisations carrying out later credit searches. (iv) You have the right of access to your personal records held by credit agencies. We will supply their names and addresses upon request to Financial Services Compliance Manager, Webb Ivory, Preston PR0 2QP. We and the credit reference agencies may also use the records for statistical analysis about credit, insurance and fraud. (v) We may make periodic searches of credit reference agencies to manage your account with us, to take decisions regarding credit, including whether to make credit available or to continue or extend existing credit. These searches will not be available to other lenders for credit assessment purposes. (vi) We may share your information with other organisations. We or they may contact you for marketing purposes by mail, telephone, e-mail or otherwise. If you do not wish to be contacted by other organisations for marketing purposes please write to Marketing Administration Dept., Webb Ivory, Preston PR0 2QP.
(vii) Inbound and outbound telephone calls may be recorded or monitored. This helps to ensure we provide you with the
highest level of service and maintain our quality standards.
PricesPrices quoted throughout this site are those ruling at the time of publication and where relevant, include VAT at the current rate. In the event of a change in VAT, prices may be adjusted. For sale and special offer prices, the full prices shown for price comparison purposes are those set out in our
Spring Preview leaflet which was issued on 18th April 2011.
This section has been de-activated. Click restore to obtain the previous version. Digital / Photo PersonalisationYou must only send us photographs or images which you own and / or have express permission to use. Do not send us photographs or images which may be deemed obscene, offensive, defamatory or otherwise unlawful, or may infringe the rights of others. You otherwise retain all intellectual property rights and copyright for any photographs or images you send to us. By sending us photographs or images, you consent to allowing Express Gifts and our suppliers to store and otherwise use these photographs or images to produce your order. You also agree to indemnify us against any action, liability, claims, damages or costs arising from any breach of these conditions. We reserve the right not to produce or despatch the goods, and to charge an administration fee of £10.00 if the photographs or images you send are in breach of these conditions. In the event that we produce goods using photographs or images in breach of these conditions, we reserve the right to charge you up to the full price of the goods, and not to despatch them. You must arrange at your expense return of any photographs which we deem to be in breach of these conditions. However, we also reserve the right to disclose any such photographs or images to any relevant authorities if we consider them to be of a criminal nature. We shall not be responsible for any loss or damage to the photographs you entrust to us for printing or processing, unless the damage or loss is due to our negligence. In this case the maximum liability shall not exceed £5.00 per photograph. We will take good care of any photographs entrusted to us, and we will return them to you unless in breach of the above conditions. We can accept colour or black & white photographs. We will endeavour to check the quality of photographs and images sent to us before goods are produced, however we will not be liable for poor reproduction quality resulting from poor quality photographs or images. What you send is what will be printed on your item.
Your statutory rights are unaffected by these conditions.
Prize Draw Rules - Monthly Prize Draw(i) The free prize draw is open to all UK residents aged 18 years or over, except employees of the promoters, its families, its agents and persons connected with the promotion. (ii) Free entry is available by sending your account number (if you have one), name and address to "The Webb Ivory Monthly Prize Draw, Marketing Department, Churchbridge House, Henry Street, Accrington, BB5 4EE". Alternatively, please send us an email using our Contact Us page, choosing the Monthly Prize Draw subject. (iii) Only one entry per person will be accepted. Automated and bulk entries from third parties are not permitted. (iv) Entry into the prize draw is deemed as acceptance of the rules and any other requirements set out in the promotional material. If you prefer not to be entered, please write to The Webb Ivory Monthly Prize Draw, Marketing Department, Churchbridge House, Henry Street, Accrington, BB5 4EE" asking to be removed, send us an email using our Contact Us page choosing the Monthly Prize Draw subject, or call the Customer Careline. (v) No responsibility will be accepted for lost entries, delays or errors via the Internet or the registration of incorrect, incomplete or inaccurate information whether fault of the participant or by the malfunction of any equipment or technical problem or by any other technical or administrative error. (vi) The decision of the judges is final and binding and no correspondence will be entered into. (vii) Each month throughout the promotion, one winner will be selected at random from all entries. (viii) The winner will be notified in writing, and prizes must be claimed within 28 days. (ix) By participating in this prize draw you agree to allow the use of your name(s) and/or personal details for promotional use and publicity, without any compensation unless prohibited by law. Webb Ivory may also contact you with the latest offers and promotions. You may unsubscribe from these emails at any time. (x) The promoter may offer this promotion across other catalogues and promotions. (xi) The prize is subject to availability, and in the event of unforeseen circumstances, the Promoter reserves the right to offer an alternative prize of equal or greater value. (xii) For prizes offered including day/weekend breaks and trips, please refer to the Virgin Experience Days website for full terms & conditions regarding the individual prizes. When entering the competition to win a Virgin Experience Day of your choice, you will be entitled to select from the Emerald Collection, which is subject to change. (xiii) The free monthly prize draw starts on 1st January 2013, and the first winner will be selected on 1st February 2013. The closing date for each monthly prize draw will be the last Friday of each month on which a winner will also be drawn. The final draw closing date is 20th December 2013. (xiv) The promoter is Express Gifts Limited, Church Bridge House, Henry Street, Accrington, Lancashire, BB5 4EE. top of page
Waste Electrical & Electronic Equipment (WEEE) RegulationsThe Waste Electrical and Electronic Equipment (or WEEE) Regulations are now U.K. law. All European Member States including the U.K. have agreed to reduce the amount of WEEE that is being disposed of in landfill sites. It is important that the amount of WEEE sent to landfill sites is reduced because:
Distributors of new Electric and Electronic Equipment (or EEE) have a part to play in reducing the amount of WEEE going into landfill sites. Webb Ivory have "done our bit" by helping to fund the improvement of the UK's recycling network. This means that you can not return your WEEE to us for disposal. You can however return your WEEE to a local Civic Amenity site for free. To find your nearest site use the link below: http://www.recycle-more.co.uk/banklocator/banklocator.aspx Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol shown below:
Goods are marked with this symbol to show that they were produced after 13th August 2005, and
should be disposed of separately from normal household waste.
The Battery DirectiveAs a responsible retailer we offer a used battery take back scheme. Please note used batteries cannot be posted but can be returned in person to our distribution depot: Marlborough Mill or for information regarding collection points nearer to your home, use the link below: http://www.recycle-more.co.uk/banklocator/banklocator.aspx top of page
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incur separate delivery charges. These are included in the "Price Each" shown in your basket. For information,
please refer to your catalogue/leaflet or the item details page on this site. To arrange for safe delivery of your goods you
will be asked to provide a daytime and evening (if different) contact telephone number when completing your order. Please
note, we do not deliver Heavy Goods to the Channel Islands.
